Crisis or Communication Breakdown? Are Our Councillors Listening?
Not that long ago, a democracy promotion organisation arranged a course ti help local councillors improve their capacity to represent voters. The skills it taught were how to hear what local voters were saying and how to speak on their behalf. After a while, the councillors complained that the course did not meet their needs. They wanted, they said to be taught "how to deliver services".
https://admin.dullahomarinstitute.org.za/multilevel-govt/local-government-bulletin/archives/volume-9-issue-4-september-october-2007/vol-9-no-4-are-our-concillors-listening.pdf/view
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Crisis or Communication Breakdown? Are Our Councillors Listening?
Not that long ago, a democracy promotion organisation arranged a course ti help local councillors improve their capacity to represent voters. The skills it taught were how to hear what local voters were saying and how to speak on their behalf. After a while, the councillors complained that the course did not meet their needs. They wanted, they said to be taught "how to deliver services".